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Favari Trasmissioni s.r.l. is one of the first companies in the transmission market provided with the UNI EN ISO 9001:2008 certification (Download the TUV certificate).

Favari considers the Customer a privileged partner with whom to exchange opinions and to whom to pay attention in order to perceive the explicit and implicit expectations related to the supplied services.

In order to pursue efficiently and to reach this goal our company now asks for the Customers’ cooperation in finding out our best qualities and, above all, the weaknesses which will then be carefully analyzed.

This helps us to focus those aspects that need to be improved which in turn will benefit our Customers. This goal in mind, we kindly ask a brief moment of your time for filling in the questionnaire: feel free to express your ratings on our supplied services.

We thank you for your feedback and for the opportunity to constantly improve our products and services.

Level of importance of
the question (*)
1 2 3 4
Very high High Low Very low

(*) Importance of the question from your company’s point of view.

Rating Scale (**)
1 2 3 4
Dissatisfied Somewhat satisfied Satisfied Very satisfied

 

Customer Satisfaction Questionnaire

Customer:
Person in charge:
Position:
Date:
Phone:
Fax:
 

Importance of the question
(*)

Rating
(**)
1. Availability and courtesy of our personnel:
2. Level of competence of our personnel:

3. Correctness and clarity of commercial
documentation (offers, orders,
confirmations of orders)
4. Management of eventual changes to
customer’s purchase orders:
5. Punctuality in deliveries:
6. Adequacy of packaging:
7. Quality of products:
8. Quality/price ratio:
9. Speed in problem solving:
Space for eventual comments
and/or suggestions:

FAVARI TRAMISSIONI SRL - Via Stephenson, 92 - 20157 Milano - Tel. +39 02 3570441 - Fax. +39 02 33200736 - P.IVA 04135790154 - favari@favari.it